Refund policy
UK RETURN POLICY
Policy update: orders placed after 6 September 2026 are covered by the terms set out below. Orders placed on or before 6 September 2026 are subject to our previous returns policy.
Returns window
We offer a 28-day returns guarantee on unworn items, subject to the conditions set out below and inspection on return. This is a voluntary guarantee that goes beyond your statutory rights and applies only to unworn, unused items.
Due to the intimate nature of our products, the guarantee applies only where items have not been worn or used and where hygiene protections remain intact, as outlined in this policy.
Return postage
Unless an item is faulty or incorrect, the cost of return postage is the customer's responsibility. We recommend using a tracked service, as we cannot be held responsible for items lost in return transit.
Condition of returned items
Returned items must be unworn, unused and in their original condition. Due to the intimate nature of our products, handling beyond what is necessary to inspect the item may affect the refund amount.
'Grippy' Non-adhesive nipple covers
Our non-adhesive nipple covers are supplied attached to a protective plastic backing dome to help maintain their shape prior to use.
To check sizing or shade, we recommend holding the covers against the body while they remain attached to the backing dome. This allows you to assess suitability without wearing the product.
If the item remains unworn and attached to its original backing dome, a full refund will be issued within the 28-day window.
If non-adhesive nipple covers have been worn or tried on after removal from the backing dome, they cannot be resold as new and are not eligible for the 28-day guarantee. This does not affect your statutory rights in respect of faulty items.
'Sticky' Adhesive nipple covers and hygiene protection
Our adhesive nipple covers are supplied attached to a protective plastic backing to maintain hygiene prior to use.
To check sizing or shade, we recommend holding the covers against the body while they remain attached to the protective backing. This allows you to assess suitability without removing the backing or exposing the adhesive.
Once the covers have been peeled from the protective backing, the hygiene protection is considered removed and the item is no longer eligible for return or refund for hygiene reasons.
Adhesive nipple covers may only be returned within 28 days if they remain unused and attached to their original protective backing.
This does not affect your statutory rights in relation to faulty or incorrect items.
Inspection and refunds
All returns are inspected when received. Refunds are processed once inspection is complete and will reflect the condition of the returned item in line with UK consumer regulations.
Faulty or incorrect items
If you receive an item that is faulty or incorrect, please contact us as soon as possible. In these cases, a full refund or replacement will be offered in accordance with your statutory rights, and we will cover the cost of return postage.
Important notes
- We do not charge restocking or handling fees
- Any deduction reflects reduced value only
- Refunds are issued to the original payment method
Starting a return
To start a return, please contact us at support@trybreasties.com or log in to your account, select your order and open a return.
If your return is accepted, we will provide instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.
Exchanges
We do not offer direct exchanges. If you need a different size or shade, please return your item for a refund and place a new order.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn and unused, with any tags and in its original packaging, including intact hygiene backing. You will also need the receipt or proof of purchase.
International Return Policy
We apologise that we are not able to accept international returns at this time, other than as required by applicable law.
Additional Refund Details
After processing, refunds take 3-5 business days to appear on your online bank statement.
Orders purchased using a gift card will be refunded back to the original gift card.